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Returns & Exchanges

Customer satisfaction is our biggest priority. If it didn't work out, use the tools below to understand your options, then head to the returns portal to get started.

60 Day Return WindowUnworn · Unwashed · Tags OnFree Return Label on Exchanges & Credit
Step 1

Check Your Return Eligibility

Enter your delivery date to instantly see how many days you have left in your 60-day return window.

Enter a delivery date to begin
Your return window will appear here once you enter details.
Step 2

Your Return Options

Compare the three ways to resolve your return.

Exchange

Free Return Label

Fit wasn't quite right, or the color wasn't what you expected? Swap it for another size, color, or exchange for a different item.

  • Instant exchange option available
  • Subject to availability once inspected
  • Out of stock items convert to store credit

Store Credit

Free Return Label

Not sure what you want yet? Store credit is your most flexible option for a future order.

  • Fastest to process
  • Never Expires
  • Use toward any future purchase

Refund

Handling Fee Applies

Your refund is processed back to your original payment method, minus a return label handling fee.

  • Processed 3–7 business days after receipt
  • Original shipping charges are not refunded
  • Fee deducted from refund total
* Please note that all returns and exchanges are subject to a thorough inspection by our quality assurance team. The approval and processing of your return or exchange is strictly dependent on the item passing this inspection. Items must be returned in their original packaging, unused, and in resellable condition. Returns that do not meet these criteria will not be processed.
Step 3

How The Process Works

Click each stage to see what happens and how long it typically takes.

1
Delivered
2
Return Started
3
Shipped Back
4
Inspected
5
Resolved

Delivered

Your order arrives. From this date, you have 60 days to start a return or exchange (item must be unworn, unwashed, with tags attached).
Details

Start Your Return

Return requirements differ depending on where your order is being shipped from

Australia Orders

Purchases made in a retail store location must be returned to that same store, following its in-store policy. Online orders cannot be returned in-store, and in-store purchases cannot be returned through this online portal.

  • Returns and exchanges accepted within 60 days of delivery
  • Item(s) must be unworn, unwashed, and free of blemishes with original tags
  • Please don't combine returns from different orders into one package
  • You'll receive an email once your return or exchange is processed
Start Your Return/Exchange
FAQ

Things to Know

We take the inspection of returned items very seriously and have a thorough inspection process that includes a visual, smell, and feel test to determine whether an item has been washed, worn, used, or otherwise returned outside of its original condition.

During this inspection, our team looks for any signs that go beyond simply testing the fit of the item, including detergent or body odor, stains, deodorant marks, signs of wear, or any other indication that the item has been used or washed.

Any item that does not pass our inspection cannot be returned to inventory or resold. Depending on its condition, the item may either be properly discarded or donated to a charitable cause. This process is in place to protect our associates from potential exposure to bodily fluids or other harmful substances and, when possible, to ensure that items that cannot be resold can still be provided to individuals in need.

During the holidays guidelines and processes are the same year round

We charge the original amount for the item(s) being returned, then refund or void that charge once your return is shipped back. If it isn't sent within 21 days of submitting the exchange, the charge stays and no funds are returned.

No. Items are not held until the return is received and inspected, and are subject to availability. If your item sells out before processing, you'll receive store credit instead.

Unwashed, unworn, with original tags attached, free of any blemishes and odor free. Items that don't meet this standard are rejected, not processed, and donated.

Yes, but it is not recommended. If you are returning multiple orders in one package please include a note or the packing slip inside your return package with all corresponding order numbers so our Returns Team can accurately identify and process each return accordingly.

Submit a claim within 7 days of delivery to our support team [email protected] with clear photos of the defect, your order number, and the item name or model. Approved claims may result in a replacement, store credit, or refund.

No, original shipping charges are not refunded when your order was first placed

Yes, under certain circumstances. To prevent return abuse and manage high return volumes, we reserve the right to apply a restocking fee of up to 20% or refuse future return requests from accounts showing unusual return behavior. If your account is flagged for excessive returns, our team will contact you prior to taking any action.

Ready?

Start Your Return

Go To Returns Portal